Support
Need help with The Grid? We're happy to hear from you.
Contact us
Email us at support@thegridapp.co and we'll get back to you as soon as we can - usually within 1-2 business days. Please include your device model and iOS version if you're reporting a problem.
Frequently asked questions
How do I connect my Instagram account?
Open The Grid, go to your grid's settings, and tap Connect Instagram. You'll be taken through Instagram's official login flow - The Grid never sees or stores your password.
Does The Grid post to Instagram automatically?
The Grid helps you plan and preview your feed, then publish to Instagram when you're ready. Your posts are never published without your action.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. Open the Settings app on your iPhone, tap your name, then Subscriptions, and select The Grid to change or cancel your plan.
How do I restore my purchase on a new device?
Install The Grid, open the app's settings, and tap Restore Purchases while signed in with the same Apple ID you used to subscribe.
Is my content stored on your servers?
Your photos, videos, and drafts are stored on your device. See our Privacy Policy for details on the limited data we process.
The Grid is available on the App Store.